About us

At Shadow Global, we place people at the centre of change.

About us

At Shadow Global, we place people at the centre of change.

About us 2 3 1

Our Story

Empowering Excluded Youth Through Skills, Mentorship, and Opportunity

Shadow Global was founded in response to South Africa’s staggering youth unemployment rate. We exist to create sustainable pathways to employment and meaningful permanent work for excluded youth across the country, advancing both social impact and economic inclusion. By merging training, mentorship and secure job placements, we are rewriting the story of work for young people and opening doors where none existed.

Our Values

H.E.A.R.T.

Our approach is grounded in five core values that guide how we engage with every student, partner and colleague:

H

Human

We bring heart to every connection and make people feel cared for.

E

Empathy

We show empathy, ask questions and respond with compassion.
A

Awareness

We listen actively and focus on understanding each person’s needs.
R

Radiance

We share positivity, encourage others and lift people up.
T

Trust

We keep our word, stay honest and follow through on promises.

Industry

Recognition

Our model is recognised by the South African Business Process Outsourcing (BPO) and Global Business Services (GBS) industry as trusted and outcomes led. We don’t just create jobs; we build careers, grow confidence, and transform futures.

In recent years, this impact has been celebrated through multiple industry awards for excellence and innovation, including recognition as:

These accolades affirm the strength of our model and, more importantly, the collective power of an enabling, like-hearted ecosystem of employment partners and funders who share our vision for inclusive growth and lasting transformation.

Our Leadership

Our Team

Our leadership team combines business excellence with deep purpose. Every decision is guided by our mission of inclusion, empowerment and opportunity, ensuring that business performance and social impact go hand in hand.
Adjoa Ayivor

Adjoa Ayivor

CEO & Co-Founder

Franco Cotumaccio

Franco Cotumaccio

Founder

Nate Jacobs

Nate Jacobs

Chief Operating Officer

Join us in shaping futures and sparking real change